Work From Home Production Support Analyst / Ref. 0080E

Descripción de la oferta

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Production Support Analyst at BairesDev

We are seeking a Production Support Analyst to help and guide users with their ERP and internally developed tool requests by following pre-established procedures, improving existing processes, and ensuring compliance through effective auditing. Due to the diverse nature of our responsibilities, this fully remote position offers flexibility in daily tasks. You'll interact with users across the company to gain a comprehensive understanding of company-wide processes and implement improvements that streamline operations, requiring a multidisciplinary approach and keen attention to detail in solving varied problems and solutions.

What You'll Do:

- Interact with users to gain better understanding of their requests, communicate any obstacles, and keep them updated about their requests.
- Solve simple and minor configuration issues.
- Ensure all client requests are acknowledged and addressed promptly, maintaining a high level of responsiveness.
- Support the implementation of new audit frameworks and best practices to improve process efficiency.
- Conduct business audits to assess compliance, identify gaps, and recommend enhancements.

What we are looking for:

- 2+ years in tech support or similar role.
- 2+ years of experience in an administrative, operations, compliance, or process-related role.
- 2+ years of customer-facing experience (internal clients).
- Advanced level of English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!

Requerimientos

• Educación mínima: Universidad
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Atención al cliente, Tecnología de la información, Lean, Agile

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: casa, remoto, remote, teletrabajo, home, produce, fabricacion, manufactoring, elaboracion, making, manufactura, produccion, apoyo, support, soporte, analista, analyst

Hace 5 días (actualizada)

Acerca de BairesDev LLC

Acerca de la compañía

BairesDev es una premiada compañía de outsourcing de software. Más de 500 clientes confían en nosotros, entre los que destacan Google, Pinterest, Adobe, y Rolls-Royce. En los últimos 15 años hemos completado más de 1,200 proyectos en 100 sectores industriales.

Impulsados por nuestros valores

Empoderamos al talento para prosperar, fomentando la innovación y redefiniendo la esfera tecnológica. Promovemos la diversidad porque creemos en el pote...

Acerca de la compañía

BairesDev es una premiada compañía de outsourcing de software. Más de 500 clientes confían en nosotros, entre los que destacan Google, Pinterest, Adobe, y Rolls-Royce. En los últimos 15 años hemos completado más de 1,200 proyectos en 100 sectores industriales.

Impulsados por nuestros valores

Empoderamos al talento para prosperar, fomentando la innovación y redefiniendo la esfera tecnológica. Promovemos la diversidad porque creemos en el potencial de cada persona para alcanzar el éxito, sin importar sus características físicas, sociales y personales. El acceso a oportunidades es un impulsor crucial. Nos esforzamos por alcanzar la equidad mejorando el acceso a la tecnología y colaborando con talento global.

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